Politique de remboursement

Returns

If you purchased an item from Boutique V & Zoë and wish to return it, please contact us at info@boutique-v-zoe.com. We will guide you through the return process.

Returns must be requested within 14 days of receiving your order. To be eligible for a return, items must be in their original condition, unworn, unwashed and undamaged, with all original tags attached.

Please ensure that returned items are securely packaged. We recommend using a tracked shipping service so that you can monitor your return. Customers are responsible for return shipping costs.

Refunds

Once your return has been received and inspected, we will notify you regarding your refund. If the return is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your original payment method after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable.

Exchanges

We are unable to offer direct exchanges. If you would like a different item, size or colour, please place a new order through our online store and return the original eligible item for a refund.

Sale Items

All sale items are final sale and non-returnable.

Damaged or Defective Items

Please inspect your order upon arrival. If you receive an item that is damaged, defective or incorrect, please contact us as soon as possible at info@boutique-v-zoe.com and include your order information and, when possible, a photo of the issue.

We will review the situation and assist you with an appropriate resolution.